Support

We welcome questions, bug reports, and requests regarding our mobile apps and web services. Please feel free to contact us through the channels below.

Contact

• Email: 〈support@sohakusha.co.jp (replace with your actual address)〉
• Contact form: You can also reach us via this form.
• Operator: Sohakusha Co., Ltd. (Minato-ku, Tokyo, Japan)

Hours

Weekdays 10:00–18:00 JST (excluding weekends, public holidays, and year-end/New Year holidays).
We aim to reply within 〈2–3 business days〉.

What to Include

For bug reports, the following details help us investigate quickly.

• App name and version
• Your device and OS (e.g., iPhone 15 / iOS 18, Pixel 8 / Android 15)
• The symptoms and steps to reproduce
• Date and time of occurrence

Frequently Asked Questions (FAQ)

The app won’t start or is unstable

〈Add guidance such as: restart the device, update to the latest version, or reinstall the app.〉

I want to delete my account

〈State that account deletion is available in the app’s settings, or that users can request it via the contact desk on this page (a requirement of the App Store and Google Play).〉

How is my data handled after I leave?

〈Describe your data deletion policy after withdrawal/account deletion. Keep this consistent with the Privacy Policy.〉

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For more details, please also see our Privacy Policy.